This only applies to Buyers who are consumers and are purchasing an individual product.
The Buyer may cancel an order by sending a written request to the Company at any time up to receipt of the Goods and within 14 days from the day on which the Buyer received the Goods.
If the Buyer cancels an order, the Buyer must return the Goods during business hours, carriage paid and in perfect condition with original packing, to the Company. If the Buyer fails to return the Goods within a reasonable period the Company will charge for the cost of returning or collecting the Goods.
If the Buyer cancels in accordance with this section, the Company will refund all sums paid unless the Buyer fails to return the Goods within a reasonable period and in perfect condition in which case the Company will charge for the cost of returning or collecting the Goods and repairing or replacing the Goods.
For all other purchases of more than one product and in every case where the Buyer has specified a product not illustrated in the SitStandDesksetc.com website including all bespoke items, the Buyer may not cancel the order after the order has been received and confirmed by the Company.
In all cases where Goods are to be returned, as per this section, the Buyer must first telephone the Company to inform of the decision to return. Goods must be returned during business hours carriage paid in perfect condition in their original packaging with the Delivery Note and Returns Note enclosed. The Company will not refund the outward carriage charge nor pay for the cost of return.